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POLICIES

POLICIES &
PROCEDURES

Our mobile lash service policies and procedures ensure that you receive the highest quality and professional experience. From booking to aftercare, we have established guidelines to ensure your satisfaction and safety. Learn more about our policies and procedures here. If you have any questions, please contact us.

I. CANCELLATION POLICY

I have a 24-hour cancellation policy. Appointments that are rescheduled within 24 hours will not be refunded the $75.00 deposit. No-shows and last-minute cancellations will be charged 100% of the appointment cost unless you can find a friend to fill the appointment for you.

 

II. DEPOSITS

First-time clients must pay a $75.00 deposit. This deposit is nonrefundable if you reschedule your appointment within 24 hours. After 1 no-show, all further appointments will require a 50% deposit. Once you have rescheduled 3 separate appointments within 24 hours, all further appointments will require a 100% deposit. It is a requirement to have a card on file.  This secures your appointment(s).

III. LATE ARRIVALS

If you are late, the full cost will still be due. I will do what I can with the time remaining. If you are over 15 minutes late, we may need to reschedule. The full cost will still be due.

 

IV. REFUNDS

No Refunds. Although there are no refunds for services; if you are unsatisfied or have concerns regarding your service, a complimentary touchup will be given within 3 days of your appointment.

 

V. TRANSFER/FOREIGN FILLS

Please be aware, if you booked a fill while wearing extensions from another artist, we may need to reschedule your appointment for a full set due to various application methods.

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